Responsible Gaming at Play Regal
Welcome to Play Regal, where your safety and well-being are our top priorities. We believe that gambling should always be an enjoyable form of entertainment, never a source of harm. As a licensed operator regulated by the UK Gambling Commission, we strictly adhere to the highest standards of responsible gaming to protect our players and promote safe gambling practices.
Our Commitment to Responsible Gambling
Play Regal is dedicated to creating a safe environment where you can enjoy gaming responsibly. We recognise that gambling can sometimes lead to problems, and our goal is to provide you with the tools, support, and information needed to keep your play fun and under control.
Tools to Help You Stay in Control
We offer a range of features designed to help you manage your gambling activity effectively:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
- Wager and Loss Limits: Define maximum amounts you can stake or lose within a given period, helping you stay within your budget.
- Session Time Limits: Choose time restrictions for each gaming session to avoid playing for longer than intended.
- Reality Checks: Receive periodic reminders during your play sessions to help you stay aware of the time spent gambling.
- Self-Exclusion: Temporarily suspend your account for periods ranging from 24 hours to six months or longer, if necessary.
- Permanent Account Closure: If you decide to stop gambling permanently, you can request to close your account at any time.
All these settings can be managed easily via your account dashboard at playregal-uk.net.
Recognising Signs of Problem Gambling
Gambling should remain a form of leisure. However, if you notice any of the following behaviours in yourself or someone you care about, it may indicate a gambling-related problem:
- Chasing losses by trying to win back money you have lost.
- Gambling to generate income rather than for fun.
- Borrowing money or selling possessions to fund gambling.
- Spending more time or money than planned on gambling activities.
- Neglecting work, family, or social responsibilities due to gambling.
- Using money intended for essentials such as rent, bills, or food to gamble.
- Constantly thinking about gambling or planning your next bet.
If you identify with any of these signs, we encourage you to take action early and seek support.
Best Practices for Responsible Play
To help maintain a healthy relationship with gambling, we recommend the following:
- Set strict loss and deposit limits before you start playing and stick to them.
- Treat gambling as a form of entertainment, not a way to make money.
- Avoid gambling with borrowed money or funds allocated for essential expenses.
- Take regular breaks and set session time limits to prevent extended play.
- Maintain a balanced lifestyle by engaging in other hobbies and social activities.
- Never gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
Self-Assessment and Support
If you are unsure whether your gambling habits are healthy, we offer a confidential self-assessment quiz on our website to help you evaluate your behaviour. Should you require further assistance, our dedicated Responsible Gambling Team is available 24/7 via email at [email protected] or through Live Chat on our website.
How to Take a Break or Close Your Account
We provide flexible options to help you pause or stop gambling:
- Temporary Self-Exclusion: You can suspend your account for periods ranging from 24 hours up to six months. During this time, you will not be able to access your account or place bets.
- Permanent Account Closure: If you wish to close your account permanently, please contact our support team via email or Live Chat. We recommend withdrawing any remaining balance before closure.
- Reactivation Policy: Accounts closed for reasons unrelated to problem gambling may be reactivated after a thorough safety review. Reactivation is at the discretion of our Responsible Gambling Department and is not guaranteed.
Protecting Minors from Gambling
Play Regal is fully committed to preventing underage gambling. We operate strict age verification procedures to ensure that only individuals aged 18 or over can access our services. To help protect children and young people, we advise the following:
- Use parental control and filtering software such as Net Nanny or Qustodio to restrict access to gambling sites.
- Keep your account login details and financial information secure and confidential.
- Never save passwords on shared devices or leave your account logged in unattended.
For more information on internet safety for young users, visit the Better Internet for Kids website.
Support Organisations and Resources
If you or someone close to you is experiencing difficulties with gambling, please seek help immediately. Trusted UK support organisations include:
We also recommend installing software such as BetBlocker to restrict access to gambling websites across multiple devices.
Contact Us
If you have any questions about responsible gaming or need support, please do not hesitate to contact our Responsible Gambling Team at [email protected] or connect via Live Chat on our website. We are here to help you maintain control and enjoy gaming safely.
Remember: Gambling should always be fun and safe. Play responsibly, stay in control, and seek help if you ever feel your gambling is becoming a problem.
For more information on UK gambling regulations, please visit the UK Gambling Commission.
