Privacy Policy

Welcome to Play Regal UK (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website at playregal-uk.net and our associated services. By using our website and services, you agree to the terms set out in this policy. If you do not agree, please do not use our services.

1. Data Controller

The data controller responsible for your personal information is Play Regal UK Limited, registered in the United Kingdom. For any privacy-related enquiries, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process the following types of personal data:

Full name
Email address
Telephone number
Postal address
Date of birth and gender
IP address and geolocation data
Device and browser information
Account details and profile preferences
Transaction history including deposits and withdrawals
Communications you send to us, including forms, emails, and live chat
Verification documents for identity checks (KYC) and anti-money laundering (AML) compliance
Special category data you voluntarily provide (e.g., ethnicity or health information)
Data from third-party sources for fraud prevention and responsible gambling

3. How We Use Your Information

Your personal data is used to:

Create, manage, and secure your account
Verify your identity and age in compliance with UK Gambling Commission requirements
Process payments, withdrawals, and refunds
Comply with legal and regulatory obligations, including AML and responsible gambling rules
Send you essential service and account communications
Administer promotions, bonuses, and loyalty schemes
Send marketing communications with your prior consent
Personalise your experience and tailor offers
Improve and test our products, services, and policies
Conduct statistical analysis and business reporting
Detect, prevent, and investigate fraud, money laundering, and other criminal activities

4. Legal Basis for Processing

We process your data lawfully under UK GDPR and the Data Protection Act 2018, relying on one or more of the following bases:

Your consent (e.g., for marketing communications)
Performance of a contract (e.g., to provide our services)
Compliance with legal obligations (e.g., identity verification, AML)
Our legitimate interests, provided they do not override your rights (e.g., fraud prevention)

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above and to comply with legal requirements, typically for a minimum of five years after account closure or last activity. Certain records may be retained longer if required by law, for example, for self-exclusion or dispute resolution.

6. Marketing Communications

With your explicit consent, we may send you promotional messages via email, SMS, or other channels about our services or those of selected partners. You can withdraw your consent or update your preferences at any time through your account settings or by using the unsubscribe link in our communications.

7. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Ensure website functionality and security
Remember your preferences such as language and currency
Analyse website usage and performance
Deliver personalised advertising

You can manage or disable cookies through your browser settings; however, please note that some cookies are essential for the proper operation of our website.

8. Sharing Your Information

Your data may be shared with:

Service providers such as payment processors, software suppliers, and hosting companies
Regulators and law enforcement bodies as required by UK law
Credit reference and fraud prevention agencies
Other companies within the Play Regal corporate group for administrative purposes
Any third party you have authorised us to share your information with

Where data is transferred outside the UK or European Economic Area, we ensure adequate protections are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures including encryption, firewalls, secure servers, and access controls to protect your personal data from unauthorised access, loss, or misuse. Our security protocols are regularly reviewed and updated to maintain high standards.

10. Your Rights

You have the following rights under UK data protection laws, subject to certain limitations:

The right to be informed about how your data is used
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request erasure of data where lawful
The right to restrict or object to certain processing activities
The right to data portability
The right to withdraw consent at any time without affecting prior processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity before processing your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website and take effect immediately. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact and Complaints

If you have any questions or concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website: https://ico.org.uk.

For information on responsible gambling and support, please visit the UK Gambling Commission’s website: https://www.gamblingcommission.gov.uk or the National Gambling Helpline at BeGambleAware.org.

Last updated: October 2024